Refund Policy

Last updated: August 4, 2026

This Refund Policy applies to all paid subscriptions purchased through alorue.com, operated by Berkana Information Technology Consultants L.L.C.

1. Digital Service Access

Alorue provides digital subscription access to online content and related features. Access may begin immediately after successful payment or trial activation. Because the service is digital and delivered electronically, payments are not automatically refundable once access has been provided, except where required by applicable law or approved by us after review.

2. Refund Requests

Refund requests are reviewed individually and are not guaranteed. To request a refund, email support@alorue.com with the subject line “Refund Request” and include:

• The email address used during checkout
• The date and amount of the charge
• A screenshot, receipt, or bank confirmation showing the charge
• The last 4 digits of the card used for payment
• A short explanation of the reason for the request

Please do not send your full card number, CVV, PIN, bank login details, or any other sensitive payment information.

3. Payment Verification

Refunds must be verified before they can be reviewed or processed. We may be unable to initiate a refund if the payment cannot be identified or verified from the information provided. We may request additional information where necessary to confirm the transaction, prevent fraud, or comply with payment processor requirements.

4. When a Request May Be Declined

Refund requests may be declined where:

• the service was accessible or used after purchase
• the subscription renewed according to the billing terms accepted at checkout
• the subscription was not cancelled before the renewal date
• the payment cannot be verified
• the request appears fraudulent, abusive, duplicate, or inconsistent with our records
• the account violated our Terms of Service

This does not apply where a refund is required by applicable law.

5. Cancellation vs. Refund

Cancelling your subscription stops future renewals but does not automatically create a right to a refund for previous charges. To avoid renewal charges, cancel before the next billing date. Access continues until the end of the paid period unless a refund is issued.

6. Processing Time

If a refund is approved, it is returned to the original payment method used for the purchase. Processing times vary by payment provider, card network, and issuing bank — typically within 5–10 business days after approval, sometimes longer.

7. Disputes

If you believe you were charged in error, please contact us before initiating a chargeback with your bank. Opening a dispute before contacting support may delay the review. We may provide transaction records, access logs, and subscription details to payment processors or banks in response to disputes: support@alorue.com.

8. Legal Rights

Nothing in this Refund Policy limits any mandatory consumer rights that may apply under applicable law.

9. Contact

For refund questions: support@alorue.com
Berkana Information Technology Consultants L.L.C · TRN: 105058997500003
Citadel Tower, Office No. 2509-127, Business Bay, Dubai, United Arab Emirates